What are CX Masterclass Workshops?
A brand-new series of in-person educational workshops.
Working with some of our brilliant partners and finest leaders in the CX industry, the Masterclasses will focus on the day-to-day operational issues and challenges of today’s Contact Centres and Customer Service Operations.
The Masterclasses are kept to 20 attendees, ensuring you’ll have specialist learning and expert knowledge at your disposal, to help to keep you motivated towards your learning.
What time? 10am – 3pm. These Workshops are located in accessible venues and designed specifically to be packed with industry knowledge while ensuring that you can still make it home before the day’s end, without needing overnight accommodation.
The workshops are tailored for Call Centre Managers, Customer Service Managers, Team Managers, and Supervisors.
You’ll receive a hard copy of your CX Masterclass Workshop Certificate upon completion of the 1-day course plus a digital certificate which you can upload to your LinkedIn profile.
£229 (+ VAT). This price includes the Workshop, unlimited refreshments, lunch, and your Masterclass notebook.
CX Masterclass Topics
- Design Thinking
- Supporting Vulnerable Customers
- Managing Performance
- Managing Workplace Mental Health
- Change and Project Management
- Setting Up a VoC Programme
- Hybrid and Home Working
- Resource Planning
- Workforce Management Skills
- Project and Change Management
- Customer Journey Mapping
- Employee Engagement
- Vulnerable Customers
- Expressions of Satisfaction
Upcoming CX Masterclasses
Walking In Your Vulnerable Customers’ Shoes
Join Carolyn, the leading expert in customer journey mapping in the UK, to learn how to use this method for your vulnerable customers.
Employee Engagement
To help you release the potential of people by better understanding employee engagement techniques and disrupting the norm.
Managing Workplace Mental Health
Raising awareness of our own mental health, how to create open discussion by removing barriers, and understanding stigma.
Managing Performance
Having an accurate insight into the performance of a customer experience or front-line customer service is essential for organisations.
Expressions of Satisfaction
Jonathan Mantle will take you on a whirlwind journey of a complaint, from identifying one to preventing them from happening again.
Essential Resource Planning & Workforce Management
Leading this Workshop, Dave Vernon and Phil Anderson will explore the best practices and key skills to make you a better planner and leader.
Voice of the Customer
Learn what VoC is, discover the variety of types, and deliver the key components required to build a successful VoC programme.
Design Thinking: Creative Problem-Solving
Ian Golding provides you with the confidence to use Design Thinking to help deliver tangible improvement to the customer journey.
Employee Engagement
To help you release the potential of people by better understanding employee engagement techniques and disrupting the norm.
Managing Performance
Having an accurate insight into the performance of a customer experience or front-line customer service is essential for organisations.
Walking In Your Vulnerable Customers’ Shoes
Join Carolyn, the leading expert in customer journey mapping in the UK, to learn how to use this method for your vulnerable customers.
Hybrid and Home Working
Join Simon and Nicole to explore the challenges around ways of working, remote management and the impacts that aren’t often discussed.
Essential Resource Planning & Workforce Management
Leading this Workshop, Phil Anderson will explore the best practices and key skills to make you a better planner and leader.
Managing Workplace Mental Health
Raising awareness of our own mental health, how to create open discussion by removing barriers, and understanding stigma.
Walking In Your Vulnerable Customers’ Shoes
Join Carolyn, the leading expert in customer journey mapping in the UK, to learn how to use this method for your vulnerable customers.
Expressions of Satisfaction
Jonathan Mantle will take you on a whirlwind journey of a complaint, from identifying one to preventing them from happening again.
Voice of the Customer
Learn what VoC is, discover the variety of types, and deliver the key components required to build a successful VoC programme.
Hybrid and Home Working
Join Simon and Nicole to explore the challenges around ways of working, remote management and the impacts that aren’t often discussed.
Design Thinking: Creative Problem-Solving
Ian Golding provides you with the confidence to use Design Thinking to help deliver tangible improvement to the customer journey.
Managing Performance
Having an accurate insight into the performance of a customer experience or front-line customer service is essential for organisations.
Customer Journey Mapping
Katie Stabler leads on Customer Journey Mapping, the methodology that takes an outside-in view of your customer experience.
Design Thinking: Creative Problem-Solving
Ian Golding provides you with the confidence to use Design Thinking to help deliver tangible improvement to the customer journey.
Essential Resource Planning & Workforce Management
Leading this Workshop, Dave Vernon will explore the best practices and key skills to make you a better planner and leader.
Home and Hybrid Working
Join Simon and Nicole to explore the challenges around ways of working, remote management and the impacts that aren’t often discussed.
Voice of the Customer
Learn what VoC is, discover the variety of types, and deliver the key components required to build a successful VoC programme.
Introduction to Project and Change Management
The creator behind popular YouTube “Influential PMO” Channel, will explain the basics behind Project & Change Management.
Introduction to Project and Change Management
The creator behind popular YouTube “Influential PMO” Channel, will explain the basics behind Project & Change Management.
Customer Journey Mapping
Katie Stabler leads on Customer Journey Mapping, the methodology that takes an outside-in view of your customer experience.
Managing Workplace Mental Health
Raising awareness of our own mental health, how to create open discussion by removing barriers, and understanding stigma.
Expressions of Satisfaction
Jonathan Mantle will take you on a whirlwind journey of a complaint, from identifying one to preventing them from happening again.
Introduction to Project and Change Management
The creator behind popular YouTube “Influential PMO” Channel, will explain the basics behind Project & Change Management.
