ChatLingual, the global, multilingual contact centre platform provider, have announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100 languages in real time. The announcement follows news that ChatLingual recently closed a Series A funding led by Lewis & Clark Venture Capital.
Justin Custer, CEO at ChatLingual, commented; “Supporting customers in their native language has been a challenge for businesses for a number of years. We have resolved this by making multilingual support simple with a platform that is completely seamless to integrate and will deliver much greater customer experience.
It is already helping many clients realise operational efficiencies and cost savings, creating delightful support experiences for their customers in 100 languages and allowing them to quickly grow into new markets. Our expansion into the UK reflects our growth strategy, bringing best in-class language experiences by focusing on comprehensibility to boost customer satisfaction for the most innovative contact centres.”
ChatLingual allows contact centre leaders to locate their agents anywhere in the world rather than being tied to language-focused geographies, and therefore reduce costs. The Agent Success Platform is built for enterprise and solves support problems at peak volumes making it easy to scale up and down very quickly and addressing seasonality without compromising data privacy.
ChatLingual powers hundreds of thousands of live chats daily for global customers across a broad range of industries and Vodafone, GoDaddy and Sennheiser are among the brands it already serves in the UK and globally.
Multilingual Support Made Simple – ChatLingual’s enterprise-grade software creates best-in-class global customer support. Their team delivers the world’s most comprehensible multilingual contact centre solution, supporting customer interactions in 100 languages in real time across chat, email, SMS, and messaging channels. Implementing their cloud-hosted Agent Success Platform allows companies to easily converse with customers in their native language with no bilingual hires or translators required. The ChatLingual solution is cost-effective, quick-to-scale, and integrates into existing technology stack, allowing companies to focus on growing their business and delighting customers in their preferred language.
Please visit www.chatlingual.com for more information.