WHITEPAPER: Hybrid Contact Centres – How to Run Them Successfully.
Running a modern day contact centre involves both hybrid and remote working employees. But how can you run a hybrid contact centre efficiently post-pandemic?
This whitepaper from Ventrica explores how the hybrid approach to work has swept across the global workforce, accelerated by the impact of the pandemic, and how it has changed workplace expectations.
This summer, Microsoft announced they were entering the Global CCaaS market, and in doing so, are taking on established global cloud communication vendors and global business platforms. In this Editorial, we speak to Technology experts, Resellers, Vendors, and Users, and gather a range of views and opinions from across the Industry on the effect this move will have, both on the market, the competition, and possible or likely responses, where they may go with the technology, costs and pricing, and what this all means for the clients and their customers.
Are we just going back to the way things used to be – are you going to scare people? We need “working” to change, to follow the science as well as time to adapt. We want some of those business gains – in terms of hours not spent commuting and a reduction in building operational costs, but we also need to be realistic about our customers and employees’ needs right now. Technology to assist us in our new pandemic lives and helping us to reframe a new culture.
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