Moving to remote working as part of business norm, needs careful consideration by employers. One of the biggest challenges that we face is supporting those people who are working remotely. Many of us believed whilst in lockdown that this would be a short-term problem initially. However it’s now clear that how we work and where we work has changed significantly. However, it’s now clear that how we work and where we work has changed significantly.

So, what do we think, does the UK work harder than most other European countries? It would appear from most of the research yes, we do. The primary reason for this is that generally most of the population are unhappy, stressed and working long hours. Now is this all to do with the employer? Or is it all to do with the employee? Or is it a combination of the both?

Mental health issues affect one in three of us in our lifetime, disturbing our sleeping patterns, moods, relationships, and eating habits. If mental wellbeing is ignored, these issues can create severe consequences that can literally destroy lives. Customer service and customer experience workers are not immune, and when they work from home, it can be hard for employers to spot the warning signs and provide help and support. This article looks at five strategies for managing mental health and wellbeing.

A workforce survey suggested that 51% of all work-related sickness absences from work are due to stress, anxiety and depression. So not only is there a human impact here, but there is a massive impact for businesses in terms of productivity and staff engagement. That 51% equates to 17.9 million working days lost in the UK per year.

This is actually a debate that has been around for quite some time and has been discussed in parliament and is a big focus for many of the large mental health charities who are championing for better mental health legislation. Physical first aiders are mandatory in the workplace.

It has never been more important for businesses to really take stock of the Covid-19 pandemic and the overall impact to their business but also their staff. Absolutely there have will been discussions, investments and policies/strategies created for finance, IT, sales and marketing because of the last couple of years. But what about the health and wellbeing of your employees?

The last blog introduced the importance of Psychological Safety, both for our personal emotional wellbeing and for creating high performing teams in the workplace. This simple model defines the components of psychological safety.

As society unlocks, and with Covid cases on the rise again, many of us justifiably fear for our physical safety at work. But what about our emotional safety? How emotionally safe do you feel at work and in life?