The contact centre sits at the heart of many organisations CX strategies. Cloud-based solutions offer many advantages: commercial flexibility, access to more innovative functionality to enable automation, key data insights and more.
However, preparation is key – transformation is complex because it involves transferring and optimizing ongoing operations, existing workflows and contact flows.
Download the Atos Unify Whitepaper. It provides important steps and checklists to help assess your readiness and prepare to transform.