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First Cloud Based Contact Centre (1999)

First Cloud Based Speech Recognition 2001

First Web Chat Application 2004*

First Visual IVR 2008*

Theory of Customer Power 2011*

Social Me 2013*

Emotional Modeling Matrix 2014*

TheFutureBank 2014*

TheFuture.House 2015*

TheFutureStore.Today 2015*

TheFutureContactCentre 2016

* Being updated for 2018


Advanced CX Mapping Tools

Behavioral Engineering

Digital Counselling

CX Masters Degree Accreditation

CXFO Global Training

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