Module 1 - Introduction to transformational behavioural science


Module 2  - Enagement and communication


Module 3 - AI and Decision Support


Module 4 - Technology 


Module 5 - Changing outcomes and finding quick wins


Module 6  - Continuous Improvement Plan

​In the last module, you bring together all of the parts into a plan that provides the basis for your certification and list of things you can start doing tomorrow.

XIC Level 3: Managing Transformation

  • A practical way to score emotions within your customer experiences tomorrow - thats your training goal

    This is online and you can work at your own pace. It's interactive where delegates work on their own  or "one to one" with a tutor or in groups. Its up to you!

    There are communication threads and Q&A as well as downloadable presentations worksheets and video files. 

    So you can progress through your training and join webinars or simply watch them after the scheduled time and add questions.

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