Module 1 - Introduction to transformational behavioural science
Module 2 - Enagement and communication
Module 3 - AI and Decision Support
Module 4 - Technology
Module 5 - Changing outcomes and finding quick wins
Module 6 - Continuous Improvement Plan
In the last module, you bring together all of the parts into a plan that provides the basis for your certification and list of things you can start doing tomorrow.
XIC Level 3: Managing Transformation
A practical way to score emotions within your customer experiences tomorrow - thats your training goal
This is online and you can work at your own pace. It's interactive where delegates work on their own or "one to one" with a tutor or in groups. Its up to you!
There are communication threads and Q&A as well as downloadable presentations worksheets and video files.
So you can progress through your training and join webinars or simply watch them after the scheduled time and add questions.