Black Lives Matter
Customer Experience / Contact Centre Remote Training and Workshops
Hi, I am Mo Pentel
I provide remote training and advice for individuals and organisations
Who am I?
I am an Innovator, Experience Designer, Strategist, a Behavioural and Organisational Scientist and Experience Auditor for global organisations.
I am also a Programme Director delivering transformation, and I get to travel the world as a public speaker.
I work on all types of experiences for customers employees patients government departments and organisations.
I also worked as a Therapist dealing with Fears Phobias Compulsions and Obsessions for more than 20 years
What I do?
Right now I run some digital training experience or If you need some advice, have a project, or some training for your senior team or front line staff - I do that sort of thing! I audit things like culture, experiences, operational efficiency and handle delicate issues.
I have been an independent advisor and consultant solving problems for the world’s largest organisations and I travel around the world as a public speaker and C-Level trainer. I have also been a contact centre tutor worked at every level of project management as well as designed or delivered innovations like a store of the future since the late 1970s.