The Customer Experience Foundation (CXFO) is the Go-to Community, and is proud to be the only CX and Contact Centre organisation offering information, advice, and support that is accessible to everyone. Passionate about support and collaboration, we make it our mission to make a difference and cause a splash in the Customer Experience and Contact Centre Industry.

Run by CX practitioners, our aim is to learn, understand, share, and promote best practices across all areas of CX and CC. CXFO provides the community with sound CX innovation and practical tips, advice, guidance and support from practitioners.

Our portfolio of online publications, blogs, podcasts and events, is designed for those in the CX/CC industries.

Our activity covers all aspects of what makes a great organisation. Operational and Technical Delivery, Strategy and Implementation, Employee Experience, Leadership and People Development, and Culture and Well-being.