Conversation Analysis v Surveys

Cost

It is massively cheaper to analyse  conversations than to build operate and analyse a customer interview /intervention system

 

Insight

People talk about everything in a real conversation and by analysing what they say you get clear actionable insight.

Using surveys to gain insight is limiting one way

All published information on this website is subject to copyright in all territories and it's unlicensed use will challenged

Customer Experience Foundation

A private foundation dedicated to best practice For information

Contact The Chairman

CXFO.Org PALLADIUM HOUSE, 1-4 ARGYLL STREET, LONDON, W1F 7LD

Email. info@cxfo.org