The next generation of Customer Experience Analysis
Emotion-Based Measurement and Analysis
We use e-score maths to create models of experience that are much more accurate
a Business Transformation Organisation using emotional control tools, conversation analysis, HBT (Habit Based Transformation), and Continuous Improvement to change outcomes
Conversation is omnichannel
It doesn't matter if it is in store, online as well as the ones you have in your contact centres we listen and observe.
We listen to conversations score them emotionally and we help you improve
Conversation is the richest customer insight source available to any organisation and we help you unlock that value