CX Coaching

Call centre Clinic

If the answer to any of these is 'yes', then coaching could be the answer

We know as an industry that support for our middle and junior managers is often lacking and can be critical component in their success or otherwise, and we should do more to support our future leaders. Innovative companies understand that coaching can help career-minded professionals increase their performance and those around them. They invest in coaching for their people with high potential.

Our coaching is primarily tailored 1-2-1 support for a specific individual, working with people at Manager or Team level, and those who have recently been promoted into these roles. We know from our own experience that this can be a daunting prospect. You will benefit from support and guidance to help you along your own path towards becoming an effective manager and future leader, helping you flourish and develop.

We unlock barriers to performance to enable your individual success, shape your development, and help you identify and focus on what’s important, and our results speak for themselves.

When it comes to building your personal brand, a coach can be a powerful resource who can help you get out of your own way, stand out, and take action to achieve the things that are truly important to you.

Struggling with time-commitments? Not a problem. As well as face to face coaching, we can also do it virtually, saving you travel time, and working around you to suit. A tailored approach with no long-term commitments.

For more information, please contact Keith Gait (

What our clients say…

“Keith has been instrumental in supporting our CX strategy and change initiative. His extensive experience in the industry and awareness of future trends has helped shape our CX department for success. Keith has also coached and mentored me along the way, which has been valuable for my growth and career development.”