Customer Journey Mapping with emotions

Fundamentals / Advanced  

Overview

This is course designed to bring you up to date with the latest best practice, and the coolest tools.

The course comes in 10 parts - 9 plus an exam.

Note - The exam is only available in the Advanced Course

Principals

Stakeholders

Telling the story
Customer Personas
Understanding value
 

MOT

Moments of Truth

Customer Emotion
Mapping Tools

Doing it

Tools and platforms

Journey Mapping and storyboarding
Lectures and training
LEAN Tools
There are limited numbers of places in every group

All published information on this website is subject to copyright in all territories and it's unlicensed use will challenged

You can use the green chat button to talk to someone if available, or pop us an email here 

You can write to us

We only respond to real questions from people with real names we can verify from recognised email addresses. We  don't ask you to prove it with automated tools we will check

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