Contact Centre* Emotion Speech Analysis QA Services
Are you willing to start saving up your emotional currency?
Contact Centre Call Listening - What do I get?
Easy to use
Calibrated to your organisation and your process
Looks at indicators relevant to you
Identifies your best and worst practice
Highly Actionable Insight
Single view of all insight based on business impact
Changes you can measure
Emotion Speech Analytic QA agents supplied or trained
Hourly/Daily/Weekly update on improvements
Emotion Profile for each journey and service
Supported by the Emotional Support Team experts and systems such as AI
Live QA feed and provide e-scoring services booked by the hour or by the FTE as a remote resource on a pay as you go basis to suit your needs
The agents are trained to use a standard set of emotion metrics tailored to your business needs and your brand values a clear picture of worst and best practice. You can integrate these with any other dashboard or reporting technology.
Improve your performance by becoming more emotionally efficient in your transactions
The cost per hour/day or FTE is fully loaded including reporting and analytic support within reason.
Other project resources available on the same terms
*and other channels
How e-score works
How e-score helped sitel and Waitrose
The 7 step process
Ask for a 30 minute demo