March 19, 2019

What do the world’s most profitable companies have in common? The most successful ones like Facebook Google, Airbnb, Uber and the rest? 

It’s not what they do - that’s for sure. It’s how they do it!

The single most common factor in success is habit. Creating or changing...

March 18, 2019

I am really delighted to announce that the next meeting of CXFO London is going to be at the Pirate Castle in Camden from 10 - 4 on the 30th April. Last time we had a great meeting about "Conversation" with contributions from some of our amazing experts. It was a fanta...