January 14, 2019

Some folks have contacted me recently to ask why I keep talking about Conversation Analysis while so many others are talking about Speech and Sentiment Analytics. Some people seem confused about the difference and how come all of the really "big" players are talking ab...

January 2, 2019

Conversation is the richest source of live customer intelligence available to organisations. What you say to customers and what they say to you are the most accurate indicator of the customer relationship. CA (Conversation Analysis) is the least expensive and most powe...