January 2, 2019

Conversation is the richest source of live customer intelligence available to organisations. What you say to customers and what they say to you are the most accurate indicator of the customer relationship. CA (Conversation Analysis) is the least expensive and most powe...

November 13, 2018

 

The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again

amazon.co.uk

I had a note from Bruce about his latest book

You should read it

Bruce said........I’ve turned the work I've done on work culture into an incredible book on the proven ways...