August 18, 2018

It's my honour to announce Isobel Rogers at my successor as CEO of CXFO.Org. 

Isobel has distinguished herself during the last few years growing the influence of the foundation globally and is more than ready for the challenge.  She has a new vision of th...

July 30, 2018

Last time I spoke about the myth of the single metric now let's apply some logic to the myth of the customer survey.

Which is more likely:

I will complete a survey before I have completed my transaction or you could build feedback into each step of a journey which would...