April 11, 2019

We are launching a simple conversation analysis tester so you can try it easily with just 25 calls

Contact Centres are about "managing conversations". Conversations are the richest form of actionable insight and they are the most available source to Contact Centre Manag...

March 19, 2019

What do the world’s most profitable companies have in common? The most successful ones like Facebook Google, Airbnb, Uber and the rest? 

It’s not what they do - that’s for sure. It’s how they do it!

The single most common factor in success is habit. Creating or changing...