April 11, 2019

We are launching a simple conversation analysis tester so you can try it easily with just 25 calls

Contact Centres are about "managing conversations". Conversations are the richest form of actionable insight and they are the most available source to Contact Centre Manag...

January 29, 2019

For those who are joining the Level 2 Contact Center Managing Customer Emotions Course through ACXA in Athens in February I thought I might suggest a little reading and a couple of videos to view.

This course is about how to use habits  to create emotionally efficient b...