March 18, 2019

I am really delighted to announce that the next meeting of CXFO London is going to be at the Pirate Castle in Camden from 10 - 4 on the 30th April. Last time we had a great meeting about "Conversation" with contributions from some of our amazing experts. It was a fanta...

January 14, 2019

Some folks have contacted me recently to ask why I keep talking about Conversation Analysis while so many others are talking about Speech and Sentiment Analytics. Some people seem confused about the difference and how come all of the really "big" players are talking ab...