Learn how to measure customer emotions today

Emotional Word traps - are you satisfied?

How do you feel? that's is the ultimate question

Trevor Richer - The passing of one of the greats of the contact centre era

Number 5 Beyond Emotions - BEING

Emotionally engaged customers - Your biggest risk

Don't know, don't care, or both - measuring emotion

Measuring emotions the second step - You are right but I don't care!

Facebook responds to EU

How to create a customer emotion model in an hour or less

CXFO New Courses Customer Journey Mapping with Emotions

How are you at reading my emotions?

Storytelling - a really short CX Guide

Digital Storyboarding - The first vital step in your CX success or failure

facebook drops $80bn in 10 days as we get emotional about trust...a little prediction

Now you are in for an experience

Beyond NPS - Why not just ask better questions?

Why no one swims in the world most expensive pool

Can a “thank you” and a smile really change your organisation?