Understanding Metrics - Part 2 Are you scared?
Looking at things we are trying to measure in customer surveys and #VOC #NPS etc then we must ask ourselves how much change has there been to people's daily lives, and how would we characterise peoples mood in general? Let's start by talking about peoples lives. Across the globe, everyone's life has changed a little, a lot, or completely. Although everything around you may seem familiar it is still totally different a few months ago. All of your senses are working at a height