Imagine you were born in 1900.

999 words to save the world

Understanding Metrics - Part 2 Are you scared?

Understanding metrics in 2020 - Part 1

CX have changed so should customer insight?

CX and the new emotional reality

Feeling Exhausted - It's normal

Changing how you feel?

Taking a breath - Endorphins

Be nice to you

Staying in touch - in a good way!

Be nice to someone today and tell them to do the same

COVID-19 Customer Experience Foundation Briefing 1

Analysing Customer Emotions - Digital Training start date announced 18th March

Try Conversation Analysis in your contact centre with 25 calls and it will blow your mind!

Habit Based Digital Transformation

CXFO London Spring Meeting 30th April

Managing Customer Emotions Level 2 (Contact Center) Update

Does your workforce reflect your future digital self?

"Talk" one of the most important books for Business, Marketing, Finance CX and Insight pro