WHITEPAPER: Helping Financial Services Organisations Excel in Customer Experience

Share This Post

WHITEPAPER: Helping Financial Services Organisations Excel in Customer Experience (from Atos Unify).

With a changing marketplace, economic and political uncertainty, and the risk of asset bubbles and inflation, Financial Services organisations are entering a trying time. In this difficult climate, those organisations who can adapt quickly will thrive – and technology will have an important role to play.

This whitepaper gives you advice on…

✅ Turning challenges into opportunity 

✅ Making data your competitive advantage

✅ Enabling a digital strategy

✅ Keeping compliance at your core

DOWNLOAD YOUR FREE COPY HERE. 

More To Explore

World of CX

People not Bots are to Blame

If you want to succeed in connecting your business purpose to the outcomes your customers crave and buy more of from you in preference to competitors… then you need to step up to the People (Not Customer) Experience plate and engage in the sort of business wide outcome orientated change that makes the most of your greatest asset – Your Colleagues – by engaging and aligning them to the things that deliver the greatest return on investment for all stakeholders – including Customers.

The Gait Post

Together Forever

The Virgin Media and 02 merger has now been given approval to proceed. I’m curious as to know what this is going to mean for their CX design and their contact centre estate. Virgin in particular have had an appalling reputation, and have never really fixed broken processes and customer journeys from several legacy acquisitions and rebrands from the cable space going back many years. I still wear the battle scars from my days at NTHell as we somewhat affectionately called it.