In The Driving Seat – Putting the customer at the heart of a connected mobility ecosystem
The mobility sector is rapidly evolving away from its automotive parent but, still in its infancy, it’s yet to master the challenge of using data to feed customer-centric service ecosystems.
Simply put, it lacks the vital capability to create value exchanges that build strong customer bonds. ChangeMaker Associates Ltd and Arvato CRM Solutions see this as an opportunity.
As some of you may know, I’ve been refurbishing my house the last few months, and in today’s fast-paced world, convenience and exceptional customer service
One of the biggest strikes of the year began on Thursday morning with Royal Mail, BT and Openreach workers walking out over pay and conditions. At BT Customer Contact Centre, in Gosforth, members of the Communication Workers Union (CWU) wore bright jackets and waved flags as they formed a picket lines at the entrance to the building. They joined around 30,000 Openreach engineers and 10,000 BT call centre workers who have already taken industrial action, and further strikes are also planned for October 24.
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