CX Industry Council Report for BFSI Sector – Autumn 2022

Share This Post

CX Industry Council Report for Banking, Financial Services & Insurance (BFSI) Sector 

Historically, studies have shown that there is no such thing as loyalty in the world of financial services. However, these trends are now beginning to change.

In the wake of the pandemic, effects are still being felt all across the financial services sector. Customers are changing their behaviour as their banking and insurance require change. 

For our first CFXO Industry Council for the BFSI sector, we invited key players in the financial services sector to come together and discuss the current challenges the industry is facing and how best to mitigate these.

This report outlines the main points discussed during the event, the attendees’ thoughts and any results that followed.

DOWNLOAD YOUR FREE COPY HERE.

Thank you to Talkdesk for hosting the event and for supporting us with this report.

DOWNLOAD THE REPORT

More To Explore
White Papers

Putting In The Effort

Building on recent research and analysis in multiple sectors in the UK, South Africa and across Latin America, this paper sheds new light on why it is crucial for organisations to get the perceived balance of effort right, in the eyes of customers, in order to maximise revenue opportunities. Download the White Paper from IPSOS to find out more.

Customer Experience Foundation 12 April 2022
The People Zone

Quantanite expand Leadership Team further with new CCO

Quantanite have announced the appointment of Andrew Hall as Chief Commercial Officer as it expands its Leadership Team further. This follows the recent appointment of Neil Russell-Smith as Global Director of Marketing.

Customer Experience Foundation 7 June 2022