The Ultimate Guide to Managing Peak Demand in Your Contact Centre!
CXFO Foundation Partner, Ventrica, has done a series of short guides looking at the challenges of handling peak demand and each of the possible solutions in depth.
White Papers
Retail Sector CX Roundtable Report – Spring 2023
The retail industry is going through a period of change and adjustment, with some online retailers experiencing declines while traditional high-street retailers are reporting growth and expansion plans. Growth remained strong in November. Whilst it dipped a fraction in December, Retail sales increased 0.5 % in January, and this continued through Q1. This report from our Spring 2023 CX Roundtable for the Retail Sector highlights the importance of understanding customers’ needs and expectations, which remain largely the same despite the changes in the industry.
Customer Experience Foundation
23 May 2023
