NEW CX REPORT: Untapped Talent Pools.
This new report from CXFO Foundation Partner, CCI Global, provides an overview on the topic of ‘Untapped Talent Pools’ in Africa – a quick read, the report gets straight into some of the key benefits of outsourcing within the region.
When are insurance companies going to wake up and realise it’s no longer the 90s? I needed to amend 2 policies this week, both with Saga. For some reason, my wife’s car is on my policy and my car is on her policy, and they need to be swapped over. As they are both with saga, and both in the online account, you would think, and hope, this would be not on do-able, but relatively straightforward? How wrong we can be.
Arvato CRM Solutions has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly. The move will see the Slough-headquartered business offer its services from Cape Town.
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