If we’ve learned anything from the past two years, it’s that nothing stays the same. As new technology comes online, and customers’ attitudes and needs evolve, your CX must change too.
In this white paper from CXFO Foundation Partner, Ventrica, you can find out where CX is at today, and how changes in customer behaviour give us clues to what the CX of tomorrow will look like.
“Culture eats strategy for breakfast” is a famous quote from management consultant and writer Peter Drucker. Just to clarify, he didn’t mean that strategy was unimportant – but that having a clearly identifiable and inclusive culture was a better route to organisational success. This idea has long influenced my own thinking about what made some businesses more successful than others, particularly when it came to delivering a consistently memorable and sustainable customer experience (CX).
Mental health issues affect one in three of us in our lifetime, disturbing our sleeping patterns, moods, relationships, and eating habits. If mental wellbeing is ignored, these issues can create severe consequences that can literally destroy lives. Customer service and customer experience workers are not immune, and when they work from home, it can be hard for employers to spot the warning signs and provide help and support. This article looks at five strategies for managing mental health and wellbeing.
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