CXFO Retail Industry Council Report – Summer 2022

As the retail sector begins to recover from the effects of the pandemic, it is now faced with a different challenge: Inflation. As with many other industry sectors, the pandemic has also had an impact on recruitment and employee requirements, creating a 'Candidates’ Market'. For the first of our CXFO Industry Councils for the Retail sector, we invited leading brands to discuss a variety of topics which are affecting the sector right now. These insights and sharing of best practice will help to change the future of CX in the sector. Download the report to find out more.

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How can tech-driven customer service help deliver net-zero retail?

Research by travel aggregator, Hotwire found that nearly half (47%) of internet users would change to another product or service if it violated their personal values, with environmental protection topping the list. While it might not be the first thing that springs to mind when thinking about sustainability strategies, customer experience – supported by the right technology – has an important part to play in helping brands reduce their environmental footprint. Read the full article to find out how.

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