CXFO Retail Industry Council Report – Summer 2022

As the retail sector begins to recover from the effects of the pandemic, it is now faced with a different challenge: Inflation. As with many other industry sectors, the pandemic has also had an impact on recruitment and employee requirements, creating a 'Candidates’ Market'. For the first of our CXFO Industry Councils for the Retail sector, we invited leading brands to discuss a variety of topics which are affecting the sector right now. These insights and sharing of best practice will help to change the future of CX in the sector. Download the report to find out more.

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