Do You Really Want To Hurt Me
We have talked plenty in recent weeks about very poor service experiences, so am delighted this week to write about two great experiences. I went to the physio last week. Never something to look forward to, but they have definitely updated and redesigned their service experience since I last went a couple of years ago. They now have an online pre-assessment where you fill out details of your condition, pain issues, mobility etc. This is then reviewed by the physio before you arrive on his tablet, so doesn’t waste time establishing the nature of the condition. More time for treatment. Everything about the condition, treatment and exercise plan, explained on the screen, with diagrams, all supported with a really fabulous human interaction.