The Voice of Customer Experience

Latest CX News & Insights

If you want to get Customer Service right, start with the basics

A quick look at LinkedIn and you find a plethora of CX experts wanting to strategise and theorise but often ignoring some of the fundamental basics needed to deliver sustainable best in class CX. Put simply, there’s no point building a house on foundations of sand.
Take a look at this article for a few simple questions you need to ask yourself as a business

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How can you support your colleagues’ mental health remotely?

Moving to remote working as part of business norm, needs careful consideration by employers. One of the biggest challenges that we face is supporting those people who are working remotely. Many of us believed whilst in lockdown that this would be a short-term problem initially. However it’s now clear that how we work and where we work has changed significantly. However, it’s now clear that how we work and where we work has changed significantly.

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Customer Centric Culture Change from the bottom up

It’s often said that culture starts from the top and has to be driven by the CEO and the most senior team in the organisation. I don’t disagree but there are also lots of ways that you can change culture from within your organisation, starting small and creating a ripple effect that gathers momentum and delivers real change.

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